Customer Service

Start a live chat

Live chat is available from 9-11.30 am and 2-5 pm every business day (Canberra time). Usually, you can get a response from our customer service team in minutes.

To initiate a live chat, please click the chat button located on the bottom right of this page.

Send us a message online

Unlike live chats, online messaging is available 24/7. Our customer service team can guarantee you that a response will be provided within 24 hours, even on public holidays!

To send us an online message, please click here and let us know your query in detail.

Give us a call

You can also call us from 9-11.30 am and 2-5 pm every business day (Canberra time). Please note that standard rates may apply and the waiting period may vary.

To ring us up, please call +61 494 347 790.