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  • What is Comfy Pets?
    Comfy Pets is an online pet shop based in Canberra, Australia, offering affordable, high-quality pet products that meet Australian standards.
  • Where do you deliver?
    We deliver to all locations across Australia, including regional and remote areas.
  • Do you have a physical store?
    No, currently we operate entirely online to keep our prices affordable and accessible.
  • How can I contact Comfy Pets?
    You can reach us via email, phone, or through the contact form on our website.
  • What payment methods do you accept?
    We accept debit or credit cards issued by VISA, MasterCard, Eftpos, American Express, China Union Pay and other methods displayed on our website.
  • Can I change or cancel my order after it’s placed?
    If your order hasn’t been dispatched yet, you can request changes or cancellations by contacting us as soon as possible.
  • Do you offer gift cards?
    No, we do not provide gift cards due to our commitment to the prevention of financial fraud and money laundering.
  • Are all your products Australian-made?
    While we stock a variety of Australian-made products, we also offer carefully selected imported items. All imported goods are manually checked to meet Australian standards and biosecurity regulations.
  • Are your products eco-friendly?
    We strive to minimise environmental impact by sourcing sustainable products and using eco-friendly packaging wherever possible.
  • Do you sell food for all types of pets?
    At the moment, we only offer a wide range of food for dogs and cats.
  • Can I get recommendations for my pet’s specific needs?
    Absolutely! Contact us with details about your pet, and we’ll guide you in choosing the best products for their needs.
  • How do you ensure imported goods comply with Australian regulations?
    All imported products undergo rigorous checks by both our team and Australian customs to ensure they meet biosecurity standards.
  • Are your products safe for my pet?
    Yes, every product we sell is carefully vetted to ensure it meets Australian safety and quality standards.
  • Do you sell products for pets with allergies or special dietary needs?
    Yes, we stock a variety of hypoallergenic and specialised diet products. Check our product descriptions or contact us for guidance.
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