Shop all pet supplies with Comfy Pets, Canberra's local business. Explore our free same-day delivery option. - Grand Opening - Order now and receive a small gift on us, for limited time only Shop now As a starting business, we are updating our store regularly, don't forget to visit us again if something is not here today. Finding something interesting but don't know where to buy? Drop us a message here or fill out the form. We will try our best to bring it to your door! First Name Last Name Email Message Upload File Upload supported file (Max 15MB) Send Thanks for letting us know! Brands we fully stock

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Customer Service Start a live chat Live chat is available from 9-11.30 am and 2-5 pm every business day (Canberra time). Usually, you can get a response from our customer service team in minutes. To initiate a live chat, please click the chat button located on the bottom right of this page . Send us a message online Unlike live chats, online messaging is available 24/7. Our customer service team can guarantee you that a response will be provided within 24 hours, even on public holidays! To send us an online message, please click here and let us know your query in detail. Give us a call You can also call us from 9-11.30 am and 2-5 pm every business day (Canberra time). Please note that standard rates may apply and the waiting period may vary. To ring us up, please call +61 494 347 790 .

Return & Refund Change of Mind If you change your mind after purchasing one of our items, you can return it to us within 30 days of the purchase and receive a full refund. Once you return the item to us, you will not get your item back. We will carefully examine it and refund you if you can show the original receipt and the item is unused with its packaging remaining intact. To initiate a change-of-mind return and request a refund, please message us . Faulty Product If the product is faulty, you can return it to us and receive a full refund under the Australian Consumer Law. Once you return the item to us, you will not get your item back. We will carefully examine it and refund you if you can show the original receipt and the item is genuinely faulty. To initiate a faulty product return and request a refund, please message us . Information above is a summary of Comfy Pets Returns and Refunds Policy .

Delivery & Shipping ACT The following delivery services are only available to the residents of the Australian Capital Territory (excluding the Jervis Bay Territory). If you live in the Jervis Bay Territory, please consult the delivery information for New South Wales, Victoria and Queensland. Same-Day Delivery Price: $5.99 (waived if you pay $99 or more on one order) Notice: Your order must be placed before noon on a business day. Otherwise, delivery will be arranged on the next business day. NSW, VIC & QLD The following delivery services are only available to the residents of New South Wales (including the Jervis Bay Territory, excluding Norfolk Island and Lord Howe Island), Victoria and Queensland. If you live on Norfolk Island or Lord Howe Island, please consult the delivery information for remote regions. Standard Delivery Estimated Delivery Time: 2-6 Business Days Price: $10.99 (waived if you pay $139 or more on one order) Express Delivery Estimated Delivery Time: 1-3 Business Days Price: $20.99 ( waived if you pay $179 or more on one order) SA & TAS The following delivery services are only available to the residents of South Australia and Tasmania. Standard Delivery Estimated Delivery Time: 4-6 Business Days Price: $15.99 ( waived if you pay $159 or more on one order) Express Delivery Sorry, we do not support this type of delivery in these regions. NT & WA The following delivery services are only available to the residents of Northern Territory and Western Australia (excluding Christmas Island and the Cocos (Keeling) Islands). If you live on Christmas Island or the Cocos (Keeling) Islands, please consult the delivery information for remote regions. Standard Delivery Estimated Delivery Time: 4-8 Business Days Price: $20.99 ( waived if you pay $159 or more on one order) Express Delivery Sorry, we do not support this type of delivery in these regions. Remote Regions The following delivery services are only available to the residents of Christmas Island, Cocos (Keeling) Islands, Norfolk Island and Lord Howe Island. Standard & Express Delivery Estimated Delivery Time: 7-12 Business Days Please contact us directly for a detailed quote. Information above is a summary of Comfy Pets Shipping Policy .

Hi there, looks like you find our secrets! On this page, we secretly store our outdated designs and pictures. Fell free to take a look if you think it's fun! Back to homepage YOUR BEST COMPANY DESERVES THE BEST CARE SHOP DOG PRODUCTS Section Title Every website has a story, and your visitors want to hear yours. This space is a great opportunity to give a full background on who you are, what your team does and what your site has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know. If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers and how you stand out from the crowd. Add a photo, gallery or video for even more engagement. NATURAL INGREDIENTS I'm a paragraph. Click here to add your own text and edit me. 100% HOMEMADE I'm a paragraph. Click here to add your own text and edit me. SOURCED IN THE US I'm a paragraph. Click here to add your own text and edit me. GIVING BACK PROJECT With every product you purchase, Rocco's Bites helps provide food to dogs in need TAKE A PART OUR HAPPY CUSTOMERS JOHNY "I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font." 2 yr old Golden Retriever PACO "I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font." 6 yr old Boykin Spaniel MIKA & MILO "I'm a paragraph. Click here to add your own text and edit me. It’sP easy. Just click “Edit Text” or double click me to add your own content and make changes to the font." 4 yr old Cockapoo 6 yr old Labrador OUR YUMMY STORY I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you. This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors. Make your company stand out and show your visitors who you are.

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What is Comfy Pets? Comfy Pets is an online pet shop based in Canberra, Australia, offering affordable, high-quality pet products that meet Australian standards. Where do you deliver? We deliver to all locations across Australia, including regional and remote areas. Do you have a physical store? No, currently we operate entirely online to keep our prices affordable and accessible. How can I contact Comfy Pets? You can reach us via email, phone, or through the contact form on our website. What payment methods do you accept? We accept debit or credit cards issued by VISA, MasterCard, Eftpos, American Express, China Union Pay and other methods displayed on our website. Can I change or cancel my order after it’s placed? If your order hasn’t been dispatched yet, you can request changes or cancellations by contacting us as soon as possible. Do you offer gift cards? No, we do not provide gift cards due to our commitment to the prevention of financial fraud and money laundering. Are all your products Australian-made? While we stock a variety of Australian-made products, we also offer carefully selected imported items. All imported goods are manually checked to meet Australian standards and biosecurity regulations. Are your products eco-friendly? We strive to minimise environmental impact by sourcing sustainable products and using eco-friendly packaging wherever possible. Do you sell food for all types of pets? At the moment, we only offer a wide range of food for dogs and cats. Can I get recommendations for my pet’s specific needs? Absolutely! Contact us with details about your pet, and we’ll guide you in choosing the best products for their needs. How do you ensure imported goods comply with Australian regulations? All imported products undergo rigorous checks by both our team and Australian customs to ensure they meet biosecurity standards. Are your products safe for my pet? Yes, every product we sell is carefully vetted to ensure it meets Australian safety and quality standards. Do you sell products for pets with allergies or special dietary needs? Yes, we stock a variety of hypoallergenic and specialised diet products. Check our product descriptions or contact us for guidance.

About Us When & why did we start? Comfy Pets is an online pet shop based in Canberra, Australia’s capital city. Established in 2024, the business was born out of a need to provide affordable, high-quality pet products to Australian pet owners during a time when the cost-of-living crisis put strain on household budgets. We saw an opportunity to break away from the dominance of large corporations, offering a more personalised and economical alternative for pet lovers across the country. Quality, safe & affordable. At its core, Comfy Pets is committed to quality, affordability, and community. The store offers a wide range of pet-related products, including food, toys, bedding, grooming supplies, and accessories. Every item sold at Comfy Pets meets stringent Australian standards, ensuring the highest level of safety and quality for pets and their owners. For imported goods, the business goes above and beyond, working hand-in-hand with Australian customs to meticulously inspect every product. This rigorous process ensures full compliance with Australia’s biosecurity regulations, giving customers peace of mind that their purchases are both safe and environmentally responsible. Help is at your fingertips! What sets Comfy Pets apart is its dedication to customer care. The founders believe that every pet deserves the best, and their mission is to make premium products accessible to everyone. By operating online, Comfy Pets eliminates many overhead costs associated with physical stores, passing the savings directly to the customer. This approach allows the company to maintain competitive prices without compromising on quality or service. Don’t let inflation impact your pets. The story of Comfy Pets is one of resilience and passion. Faced with a challenging economic climate, the business was built with a vision to support Australian pet owners in caring for their furry, feathered, and scaled companions. The founders, lifelong animal lovers themselves, understand the importance of pets in people’s lives. They are not just companions but cherished members of the family, deserving of the very best care. Green for nature: our mutual home. Comfy Pets has quickly earned a reputation for its reliable service and exceptional product range. Customers across Australia praise the company’s commitment to ethical sourcing and its meticulous attention to detail. The business has also embraced a sustainable approach, minimising waste through eco-friendly packaging and sourcing products that align with environmental best practices. This commitment resonates strongly with Australian pet owners who value sustainability and animal welfare. From Canberra, for every pet owner in Australia. In addition to offering high-quality products, Comfy Pets aims to foster a sense of community among pet owners. The business regularly shares helpful tips, care guides, and fun pet stories on its website and social media channels, creating a platform where customers can connect and share their love for animals. We want to do more… Looking ahead, Comfy Pets plans to expand its product offerings while staying true to its core values of affordability, quality, and customer care. The team is dedicated to continuously improving its services, listening to customer feedback, and finding innovative ways to meet the needs of Australia’s diverse pet community. Comfy Pets embodies a commitment to making life better for pets and their owners. The business is more than just a shop—it’s a trusted partner in the journey of pet care, offering Australians a better, more affordable way to care for their beloved companions.

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